ACCOMMODATION
Accommodations have been carefully selected by members of our staff in order to guarantee not only the infrastructure but also the services offered
In case that the volunteer's house is fully booked, participants may be placed in other type of accommodation.
If volunteers are not pleased with the assigned accommodation, they may request to change it. We will make every effort to look for another accommodation of the same type and characteristics when there are valid reasons for such a request. Any and all accommodation change request must be made via email or in writing. According to the accommodation availability, the request will be processed within a minimum of 72 hours.
We will not pay for changes in accommodation made on the volunteer's behalf.
Even if the pickup service is not requested, the volunteer must always inform Voluntario Global about the arrival time and date via e-mail or telephone at least 72 h in advance. If the requested information is not provided, we cannot guarantee that someone will be waiting at the accommodation for the volunteer upon arrival.
The accommodation will be charged from 10 AM on the first day requested. The check-in to the assigned accommodation must be made from 8 AM to 7 PM. If the check-in and check-out times are not fulfilled, we will charge the corresponding additional days.
If you decide to travel during your stay in Buenos Aires, the nights you spent outside the Volunteer Residence, which you have already booked, will not be reimbursed. So please make any travel arrangements before or after your volunteer placement.
You can arrive earlier or leave after you finish your volunteer program, as long as you have paid for these extra nights.
In order to make extensions, you will need to send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. stating the dates you want to extend your stay for and pay a new deposit.
IMPORTANT NOTE: In order to assure a pleasant stay, VG has established behavior rules applicable at the accommodation as well as volunteer, apprenticeships or any other VG program. In case of breaking the rules, VG has the right to cancel the program with no refund possibilities.
FEES AND CONDITIONS
The donation fee for our programs is published on our web page, they are valid from 1st January 2018 to 1st January 2019, and replace any other previous version. The volunteer must also include the cost of other services that may be requested (accommodation, transfer service, Spanish lessons, etc).
The payment of a donation prior to arrival is always required. This is 50% of the total of the volunteer's program. We strongly suggest you make the payment AFTER reading these terms and conditions.
CANCELLATIONS
Total payment of the Program is due upon arrival (in case you have arranged accommodation with us) or before starting the program.
Cancellations must be received in writing to the following email: This email address is being protected from spambots. You need JavaScript enabled to view it. The booking fee (50% of total cost) is not refundable.
Cancellations received 4 weeks before the placement starts: no refund of the advanced deposit fee is given.
Cancellations received less than 2 weeks prior to arrival: a 50% penalty applies to the total cost of the program. No refunds will be issued once the program has started. The money will be donated to the project you had been assigned to.
Cancellation of accommodation received 4 weeks before arrival: 50% penalty applied.
Cancellation of accommodation received less than 2 weeks before arrival: no refunds are issued.
All refunds have an administrative charge of 10% on the amount refunded.
No refunds will be issued once the program has started (from the moment you attend the introductory meeting). The money will be donated to the project you had been assigned.
No refunds will be issued once you have checked in the Volunteer's House.
Donations are subject to change without warning. Once the deposit is received, the program donation cost is guaranteed and will not change.
We are entitled to refuse your application or cancel your booking at any time in the event that you (1) fail to complete the application process within the applicable timescale or (2) fail, in Voluntario Global's reasonable opinion, to demonstrate the necessary attributes either for volunteering generally or for your chosen placement.
Voluntario Global can have no responsibility for flights booked by you.
For airport pickups, Voluntario Global should receive flight information at least 72h prior to arrival. Volunteers are responsible for providing accurate information.
